By Dan Gingiss,Jay Baer
Social media has replaced customer support perpetually. It has shifted energy from manufacturers to shoppers, requiring a unique frame of mind approximately shopper engagement.
Dan Gingiss has interviewed dozens of industrial leaders on his podcast, Focus on consumer Service. From these conversations and his personal real-world event at a number of Fortune three hundred businesses, Gingiss has built a sequence of top practices known as "8 Steps to profitable at Social client Care."
Learn how to:
- navigate social media's becoming position within the total shopper experience
- develop your personal Social client Care Philosophy
- decide which expertise supplier matches together with your company
- recruit and educate a stellar crew of social customer support agents
- establish a scalable approach, together with obstacle administration and proactive buyer service
- integrate Social client Care with the remainder of your business
Gingiss supplies a useful glimpse at how most sensible manufacturers are "winning" at customer support in social media, and gives the instruments that you should do an analogous at your company.
Read Online or Download Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media PDF
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Additional resources for Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media by Dan Gingiss,Jay Baer