Download e-book for kindle: So You REALLY Like Working With People?: Five Principles For by Douglas Kennedy

By Douglas Kennedy

Doug Kennedy is going past supplying conventional hospitality innovations akin to “telephone skills,” “using patron names,” and “techniques for dealing with complaints,” all of that have been lined time and again by way of others. as an alternative, readers discover the real middle of hospitality, simply because that’s the place all of it begins.

"So you actually Like operating With People?" attracts at the many hospitality classes Doug realized from for my part education greater than 20,000 managers and frontline employees of lodges, inns and accommodation businesses of every kind all through North the United States and around the globe. the various tales shared herein originate from the hospitality superstars he has met in doing so. Doug’s content material additionally comes from his 19 years operating as a frontline customer support worker, together with 8 years within the inn company and eleven years operating his mom and dad’ small company from age 9.

By studying his “Five ideas for Hospitality Excellence,” readers won't simply methods to convey provider stories that foster patron loyalty and “word of click on” social media advertisements, yet they are going to additionally methods to have much more enjoyable alongside the way!

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So You REALLY Like Working With People?: Five Principles For Hospitality Excellence by Douglas Kennedy

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