Download PDF by Stafford Vaughan,Anton de Young: Practical Zendesk Administration: A World-Class Customer

By Stafford Vaughan,Anton de Young

"Reading those chapters is like examining the complex guide we by no means wrote once we designed the product. Stafford and Anton's skill to enlighten readers on easy methods to use the product greater and the explanations for the layout judgements in Zendesk by no means ceases to provoke us."
-Mikkel Svane, Founder and CEO at Zendesk

Implementing the Zendesk customer support software program as a part of your company's operations will be time-consuming, yet with the easiest practices and recommendation during this hands-on advisor, you could shorten the approach significantly. you will study the aim, advantages, and pitfalls of every Zendesk function, with examples of ways to configure it to check your company's wishes and processes.

Written via written by way of skilled Zendesk product running shoes, this publication is distilled from years of operating within the trenches, launching shopper implementations, and answering millions of questions from individuals during the global. With it, you could confirm tips on how to placed Zendesk's big strength to paintings to your company.

  • Apply customized branding for your user-facing aid portal
  • Mitigate danger via enforcing a variety of Zendesk safety features
  • Manage profiles and permissions for clients, brokers, and administrators
  • Create tickets from e-mail, voice, chat, suggestions tabs, and social media
  • Capture and classify aid requests via ordinary and customized fields
  • Use options to construct an effective agent aid process
  • Automate your online business ideas in Zendesk to streamline your workflow
  • Provide your consumers with self-service support

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Practical Zendesk Administration: A World-Class Customer Service Platform by Stafford Vaughan,Anton de Young


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