By Dr. Vellore K. Sunder
Based on a survey of 466 notebook clients within the usa, a brand new framework of shopper pride was once built with seven determinants:
„«Clarity of issue
„«Quality of communique.
Training of help-desk provider companies in attitudinal, technical, and communique knowledge in accordance with those seven determinants has been advised for bettering purchaser delight, hence reaping benefits companies and their stakeholders.
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Outsourcing and Customer Satisfaction: A Study Of PC Help-Desk Services by Dr. Vellore K. Sunder