Download PDF by Christine Barats: Manuel d'analyse du web en Sciences Humaines et Sociales

By Christine Barats

los angeles position qu’occupe le net, en tant que dispositif sociotechnique, dans les sociétés du XXIe siècle, n’est plus à démontrer et suscite une demande nouvelle de savoirs et de savoir-faire. 
Ce manuel, most popular sur cet objet, suggest un état actuel des savoirs et des références, tant méthodologiques que théoriques, sur l’observation et l’analyse du net en sciences humaines et sociales.
Les auteurs mettent l’accent sur ce que switch le internet dans le choix et l’appropriation de méthodes matters des SHS : Quelle position accorder à los angeles size method ? remark constituer et collecter des « observables » ? remark repenser les notions de « files », de « données » ? 
Le parti-pris de l’ouvrage est délibérément pédagogique : chaque auteur explicite ses pratiques de recherche et les cadres nécessaires à los angeles connaissance scientifique. Il s’adresse aux étudiants qui commencent une recherche afin de les accompagner dans l. a. development de leur « terrain », tout autant qu’aux chercheurs confirmés ou aux enseignants qui souhaitent nourrir leur réflexion sur le sujet. 

Christine Barats, maître de conférences à l’université Paris Descartes et chercheuse au Céditec de l’université Paris-Est Créteil, a dirigé cet ouvrage collectif. Ouvrage publié avec le soutien du laboratoire Céditec.

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Read e-book online Maßnahmen zur Steigerung der Kundenzufriedenheit: PDF

By Patricia Buchberger

Patricia Buchberger geht in diesem Buch der Frage nach, welche Managementansätze zur Verfügung stehen, um die Kundenzufriedenheit durch Prozessoptimierung zu erhöhen. Sie untersucht die Schwierigkeiten und Störfaktoren, die dies negativ beeinflussen und hinterfragt kritisch aus theoretischer und praktischer Sicht die Konzepte hinsichtlich ihrer Kundenorientiertheit. Die abschließenden Handlungsempfehlungen liefern eine Hilfestellung im Umgang mit der Diskrepanz zwischen prognostizierter und tatsächlicher Wirkung der Prozessoptimierung auf die Kundenzufriedenheit.

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Digital Marketing: Integrating Strategy and Tactics with by Ira Kaufman,Chris Horton PDF

By Ira Kaufman,Chris Horton

Digital advertising: Integrating method and strategies with Values is an easy-to-understand guidebook that pulls at the newest electronic strategies and strategic insights to aid companies generate sustainable progress via electronic integration. It presents a roadmap to undertake a electronic frame of mind, contain electronic tendencies strategically, and combine the simplest electronic strategies and instruments with center values to accomplish aggressive advantage.


Bringing the reader via its five-step Path to electronic Integration (Mindset, version, method, Implementation, and Sustainability), Digital advertising seeks to




  • Outline the foremost drivers of swap and prime electronic advertising developments executives have to comprehend and comprise to force company opportunity.



  • Evaluate the electronic channels and applied sciences administration groups can leverage to execute a winning built-in electronic business plan. This contains perception into the most recent electronic strategies (website, social, cellular, seek, content material, and e-mail advertising; info analytics) and social instruments (Facebook, Twitter, YouTube, LinkedIn, Instagram, Pinterest, and Google Plus).



  • Discover the influence of electronic transformation at the association, from the impression of electronic strategies at the patron event (CX) to the worth of integrating inner electronic techniques to facilitate collaboration and innovation.



  • Guide aspiring leaders on how one can mix center values and enterprise targets with innovative electronic recommendations, strategies, and instruments to generate sustainable results for all stakeholders.


This interactive guidebook presents a very Connected electronic adventure (CDE): the Zappar augmented fact cellular app permits the reader to turn on the "Discover More" and "Play Video" icons came upon in the course of the e-book, immediately connecting the reader, through their cellular equipment, to extra content material housed on our significant other site, Digital advertising source heart "Play Video" icons include point-in-time video commenting resolution Vusay to allow interactive social conversations round each one video.


Digital advertising is the perfect advisor for aspiring leaders – executives, teachers, proprietors, marketers, managers, scholars – in any respect levels of electronic literacy.

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New PDF release: IT-Risiko-Management mit System: Von den Grundlagen bis zur

By Hans-Peter Königs

Der praxisbezogene Leitfaden für das IT-Risiko-Management im Unternehmen ist branchenneutral und angepasst an die aktuelle scenario der Standardisierung, der IT Governance und der aktuellen Rahmenwerke (z. B. CobiT). Systematisch werden die Risiken rund um die Informationen, IT-Systeme und IT-Dienstleistungen behandelt. Der Leser erhält alles, used to be zur examine und Bewältigung dieser Risiken methodisch erforderlich ist, um es in der Praxis sicher umsetzen zu können. Ein beispielhafter Risiko-Management-Prozess zeigt auf, wie die IT-Risiken zusammen mit anderen wichtigen Risiken in die Management-Prozesse des Unternehmens einbezogen werden. Auf diese Weise wird den Anforderungen der "Corporate Governance" zum Wohle des Unternehmens umfassend Rechnung getragen.

In dieser three. Auflage sind Compliance-Themen aus der Perspektive Risiko-Management wie Basel II, SOX und Schweizerisches Obligationenrecht aktualisiert. Das Geschäftskontinuitäts- und Notfall-Managements basierend auf heutigen criteria (z. B. BS 25999-x) wird vertieft behandelt. Außerdem ergänzt ein zusätzliches Kapitel die Thematik der Kosten-Nutzen-Analyse in der IT aus Risikosicht.

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Download PDF by L. Nijs: Neoliberalism 2.0: Regulating and Financing Globalizing

By L. Nijs

In present day more and more globalized setting, many financial basics have to be reconsidered so that it will regain balance within the international industry. One such attention is the failing dynamics of the foreign tax infrastructure.

Neoliberalism 2.0 brings a twenty first century evaluation of the Pigovian taxes, contemplating a very new calibration of the foreign tax platforms, encouraged through the traditionally constructed Pigovian tax version. The ebook considers the effect neoliberalism had and may have on regulatory infrastructure, democracy in an period of globalization and lowered legitimation of the nationwide kingdom. The Pigovian version brings domestic the usually forgotten dating among taxation (as part of the regulatory sphere), macro-economics, and the political-philosophical context within which legislation and economics emerge. The version additionally takes into consideration the phenomena of globalization and financialization and is proven utilizing the monetary zone to illustrate. This e-book addresses the various demanding situations a Pigovian shift may indicate for the sovereign and its nationwide economies.

Neoliberalism 2.0 demonstrates the power to layout a paradigm-changing replacement to the present tax infrastructure, whereas making an allowance for a low monetary development setting of the longer term, the results of globalization and the altering courting among voters and their state.

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Get Run Grow Transform: Integrating Business and Lean IT PDF

By Steven Bell,Charles T. Betz,John G. Schmidt

Your consumers wish innovation and cost, they usually wish it now. how are you going to practice Lean ideas and practices all through what you are promoting to force operational excellence, decrease expenses whereas enhancing caliber, allow effective progress, and speed up idea-to-value innovation? Shingo Prize-winning writer Steve Bell and different proposal leaders express you how—guiding you to extra successfully align humans and function, advertise firm agility, and leverage transformative IT features to create market-differentiating price on your buyers. Combining examine and perception with sensible examples and in-depth case reports that may be positioned to speedy use, Run develop remodel: Integrating enterprise and Lean it's a needs to learn for leaders and senior managers from all disciplines, displaying you the way to: force firm results and technique via adaptive Business/IT studying Maximize collaboration, leverage the information and abilities of your groups conquer enterprise-wise hindrances normally encountered via Agile improvement groups increase infrastructure reliability and price, how one can get the easiest effects from operations frameworks together with ITIL, COBIT and ISO 20000 observe Lean ideas to company structure and enterprise procedure administration disciplines Make trained, value-based offerings approximately outsourcing faucet into tremendous information and social media to hear and have interaction with the digital voice of your shoppers Streamline administration, collaboration, and communique structures establish and degree the fitting issues that result in buyer worth What readers are asserting: This booklet makes a speciality of the main serious and tough factor for any element of the advance or use of IT: making a collaborative studying tradition. —Jeffrey ok. Liker, Shingo Prize-winning writer of The Toyota means Run develop remodel takes the following logical step to forcing company worth. this may be the game-changing playbook for IT 3.0. —Mark Katz, CIO & Senior vice chairman, Esselte company a strong learn detailing how businesses can leverage their Lean IT transformation to supercharge the company. —Tom Paider, IT construct potential chief, national The constant program of the practices defined during this booklet has enabled Embraer to harvest large earnings. i like to recommend this ebook as a laptop significant other. —Alexandre Baulé, vice chairman info structures, Embraer … takes the reader a breakthrough, prepared for instant program to bridge Lean and innovation. —Melissa Barrett, company structure & IT approach, Premera Blue go … units out the foundations and practices important for fulfillment within the new economic system. —Jez Humble, writer of continuing supply Steve Bell has hit one other domestic run with this e-book. both your company will undertake the knowledge contained during this ebook and thrive, or your rivals will achieve this and positioned you into chapter 11. —Scott Ambler, writer of Disciplined Agile supply It’s infrequent to work out actually new perception additional to the tilt dialogue. Steve Bell does simply that by means of carrying on with to push the frontiers of Lean pondering. —Alexander Brown, COO, Scrum Inc. Steve Bell has mapped a brand new trajectory. I problem any CIO to learn Bell’s leap forward paintings and never be pressured to begin this trip to turn into a transformative chief within the construction of actual and sustainable price. —Jeffrey Barnes, Society for info administration (SIM), local Director, complex Practices Council All too usually the IT association is seen as an obstacle to lean transformation, while it actually could be a catalyst. Steve’s ebook varieties out the entire noise, the jargon, and the "hero culture", guiding the reader to what's so visible, but so not easy to work out: construct your tradition round your consumer! —Josh Rapoza, Director of internet approach and Operations, Lean firm Institute Aligning Lean and it's a nice problem with a major payoff. This booklet rather indicates how Lean and it could create a powerful firm; it’s an excellent suggestion. —Klaus Lyck Petersen, sunlight A/S A needs to learn for any...

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New PDF release: Software-as-a-Service: Anbieterstrategien, Kundenbedürfnisse

By Alexander Benlian,Thomas Hess,Peter Buxmann,Stefan Neumann,Wolfgang Faisst,Stefan Wenzel,Sarah Otyepka,Friedrich Bandulet,Gerald Spindler,Daniel Hilkert,Christian Wolf,Oliver Bossert,Ulrich Freking,Markus Löffler,Christoph Föckeler,Kai Gutzeit,Andreas Mül

Software-as-a-Service ist eines der meistdiskutierten Themen im IT-Umfeld. was once verbirgt sich hinter dem Hype? Wo liegen Chancen und Risiken für Unternehmen und Berater? Antworten auf diese Fragen geben namhafte Autoren aus Wissenschaft und Praxis.

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New PDF release: Angebotserstellung und Planung von Internet-Projekten: Die

By Axel Kalenborn

​Axel Kalenborn stellt einen Mock-Up-basierten Lösungsansatz zur Unterstützung der Angebotsphase bei Internet-Projekten vor und illustriert diesen durch ein Werkzeug. Der Ansatz des Autors ist wichtig, da viele Methoden des necessities Engineering einen zu hohen Aufwand verursachen, so dass sie in der part der Angebotserstellung noch nicht angewendet werden können. Vor der Umsetzung eines Software-Projektes liegt aber diese in der Literatur bisher wenig beachtete section, während der eine Grobkonzeption der umzusetzenden software program in shape eines Angebotes erstellt werden muss. Bestandteil eines Angebots ist eine möglichst präzise Aufwandschätzung. In der Angebotsphase erhalten die Anbieter aber keine Vergütung und stehen in Konkurrenz zueinander, weshalb unter hohem Zeit-, Erfolgs- und Kostendruck gearbeitet werden muss.

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Read e-book online Service Research and Innovation: Third Australian Symposium, PDF

By Joseph G. Davis,Haluk Demirkan,Hamid R. Motahari-Nezhad

This publication constitutes the completely refereed lawsuits of the 3rd Australian Symposium on provider study and Innovation, ASSRI 2013, held in Sydney, NSW, Australia, in November 2013.

Overall, 8 examine papers have been rigorously reviewed and chosen from 18 submissions. they're multidisciplinary in scope and canopy strategic, organizational, and technological dimensions, starting from in simple terms conceptual to concrete implementations and checking out of service-related technological systems. Taken jointly, those papers supply a image of the serious matters and advancements in service-related study and canopy many of the key components of analysis focus.

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Get Security Convergence: Managing Enterprise Security Risk PDF

By Dave Tyson

Security Convergence describes the stream in enterprise to mix the jobs of actual protection and protection administration with community computing device safety features inside of a firm. this is often the 1st ebook to debate the topic of protection convergence, delivering real-world illustrations of implementation and the cost-saving merits that outcome.

safeguard Convergence discusses safety administration, digital defense recommendations, and community safety and the style during which all of those have interaction. Combining safety techniques and arriving at whole safety options improves potency, drastically improves defense, and saves businesses cash. Implementation of convergence rules has elevated swiftly and the variety of companies relocating to this version will keep growing over the following few years. All protection execs, despite historical past, will locate this an invaluable reference and a realistic examine the advantages of convergence and a glance to the way forward for how enterprises and companies will shield their assets.

* A high-level, manager's evaluate of the circulate in agencies to mix the actual and IT protection features
* info the demanding situations and merits of convergence with an evaluate of the longer term outlook for this becoming trend
* includes case examples that aspect how convergence might be carried out to economize and enhance efficiencies

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